Refund policy

CALIBRA products are consumable food and beverage items. For hygiene and food safety reasons, we do not accept returns of beverages, and we are unable to offer change-of-mind refunds once an order has been delivered.

Damaged, faulty, or incorrect orders
Please inspect your order on delivery. If anything arrives damaged, faulty, or incorrect, contact us at info@calibrabeverages.com within 48 hours of delivery with your order number and a photo of the issue. We will make it right with a replacement or a full refund, and you will not need to send anything back.

Cancellations
You can cancel your order for a full refund at any time before it has been dispatched. Contact us as soon as possible with your order number.

Refund processing
Approved refunds are issued to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.

Your statutory rights
Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 for goods to be as described, of satisfactory quality, and fit for purpose. For customers in the European Union, please note that the 14-day cooling-off period does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, or to goods liable to deteriorate or expire rapidly.

Questions
For any questions about this policy, contact us at info@calibrabeverages.com.